Senport puts every customer conversation in one place, so your team can respond faster, stop stepping on each other, and actually keep track of SLAs.
Avg response time
↓ 42%
CSAT score
4.9 / 5.0
0.0%
Uptime target on paid plans
< 0 min
To your first ticket
Built for regulated, high-volume support teams
A complete support platform built from the ground up for fast-moving teams.
Every customer conversation in one place. No more switching between email threads and scattered tabs.
Set response and resolution targets. Get alerted automatically before you miss a deadline.
Assign tickets, add internal notes, and collaborate in real time, all in one view.
Track first-response time, resolution rates, and CSAT scores across your entire support team.
Give customers a branded portal to submit and track their own support tickets, 24/7.
Canned responses, auto-routing, and category rules take the repetitive parts off your team's plate.
Teams switch to Senport from three places. Here's what changes for each.
Nothing tracks who owns what, when it's due, or whether it slipped. Requests get lost in threads and nobody has a single view of what's outstanding.
Built for simple support tickets, not regulated complaint handling. No case management, no confidentiality controls, no deadline-driven workflows.
Months of engineering time to get routing, SLAs, and audit trails right, and you still own the maintenance after. Senport is ready on day one.
Senport is designed to get your team productive on day one.
Create your organization, configure business hours, and add categories. No IT team or complex setup required.
Add support agents, organise them into teams, and set up routing rules so every ticket lands with the right person.
Connect your support channels and start handling customer requests. Your team will be up and running in under 10 minutes.
Purpose-built for teams that answer to a regulator, not just a customer.
Admit, acknowledge, and resolve complaints against regulator-driven deadlines, with reopen and escalation paths built in.
Track parties, relationships, and a full chronology per case, with access grants that keep sensitive cases visible only to who needs them.
Every status change, merge, escalation, and permission change is recorded, and organization admins can review it anytime.
Granular permissions for agents, supervisors, and admins, plus SSO (SAML/OIDC) on the Business and Enterprise plans.
Names, contact details, complaints, and sometimes financial or medical context. Here's how we protect it.
Every organization's data is isolated at the database level, so one can never read or write another's.
Data is encrypted in transit and at rest, across our API, database, and object storage.
Sensitive actions are recorded in an audit trail organization admins can review at any time.
Try every Business feature free for 21 days. No credit card required.
Every trial is 21 days of the Business plan, whichever plan you choose after · No credit card required to start
Set up your organization in a few minutes and see how your next batch of tickets looks in one place.
No credit card required · 21-day free trial · Choose a plan when you are ready