Terms of Service

Senport provides a hosted platform for receiving, tracking, and resolving customer support requests across channels including email, web widgets, WhatsApp, Telegram, USSD, voice, and QR-code intake, along with SLA management, routing automation, analytics, and related features described on our features page.

You must provide accurate information when creating a workspace and keep your agent accounts secure. You're responsible for activity that happens under your workspace, including actions taken by agents you invite. Each workspace's data is logically isolated from other tenants on the platform.

Paid plans are billed monthly or annually as selected at signup. Plans that include metered usage (such as contracted support hours) are billed per the overage terms shown in your plan. You can cancel at any time; cancellation takes effect at the end of the current billing period. We don't offer refunds for partial billing periods except where required by law.

You agree not to use Senport to:

• Send unsolicited bulk messages or spam through any connected channel.
• Upload malware, or attempt to bypass attachment scanning.
• Access or attempt to access another workspace's data without authorization.
• Reverse-engineer, resell, or white-label the platform without a written agreement.
• Use the platform in a way that violates applicable law, including data protection and consumer protection law in the jurisdictions you operate in.

You retain ownership of the ticket, customer, and case data you submit to Senport ("Customer Data"). We process it only to provide the service, as described in our Privacy Policy. You're responsible for having the necessary rights and consents to submit personal data belonging to your own customers into the platform.

Our uptime target and support commitments for paid plans are described on our status page and in your order form, where applicable. We back up workspace data regularly and maintain a tested disaster-recovery process.

Either party may terminate for convenience at the end of a billing period. We may suspend or terminate a workspace immediately for material breach of these Terms, non-payment, or conduct that puts the platform or other tenants at risk. On termination, you can export your data for 30 days before it's deleted, except where we're required to retain records for compliance or legal-hold reasons already configured on your workspace.

Senport is provided "as is" beyond the commitments stated in your order form. To the maximum extent permitted by law, our aggregate liability arising from these Terms is limited to the amount you paid us in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

We may update these Terms from time to time. Material changes will be communicated by email to your workspace's admin or in-app before they take effect.

Questions about these Terms can be sent to support@senport.app.